Terms and Conditions

The following Terms and Conditions apply to each booking or appointment you make, or you authorise us to make for you, at Pilates on Bourke. By booking a class or appointment, or authorizing us to make one for you, you agree to these Terms and Conditions:

General

  • Every possible effort will be made to deliver classes and services on time as advertised. However the schedule is subject to change or cancellation with out notice.
  • Pilates on Bourke is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
  • Please be on time to class. This is for your safety and the enjoyment of other clients.
  • Late entry will not be permitted.
  • Pilates on Bourke is not responsible for the safekeeping of your belongings. All items
    brought onto our premises are at the owner’s risk. Valuables can be brought into the studio with you (please ensure mobile phones are switched off).
  • Pilates on Bourke reserves the right to refuse entry at anytime.
  • All purchases are final. Pilates on Bourke does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason other than as required under our statutory obligations.
  • All passes and memberships are non-transferable or interchangeable.
  • Passes and membership may not be shared. Anyone discovered sharing memberships will be denied entry and forfeit their pass or membership permanently.
  • Gift cards may be redeemed for classes, memberships or products. They are not redeemable for cash.
  • Clients on an Unlimited Pricing Option (including Unlimited Intro Offers) must have a valid credit card on file. Your credit card details will be stored securely and will not be made available to anyone.
  • Prices may increase from time to time to reflect increases in cost and benefits

Cancellation Policy

  • Class or appointment cancellations must be made via the  Pilates on Bourke online booking system available from our website (www.pilatesonbourke.com) or the Mindbody Connect mobile app (available from the App Store) within the applicable free-cancellation period, as follows:
  • Studio 1-1 or Semiprivate Classes: cancellation must be made no later than 24 hours prior to class start time
  • Reformer Pilates Classes: cancellation must be made no later than 6 hours prior to class start time
  • Barre Classes: cancellation must be made no later than 45 minutes prior to the class start time
  • Yoga Classes: cancellation must be made no later than 45 minutes to the class start time
  • Please not that cancellations will not be accepted via phone or email.
  • We reserve the right to charge for booked classes or sessions which are cancelled outside the free cancellation period or which you fail to attend (“Late Cancellations”).
  • If you Late Cancel a class you will not be able to rebook another class on the same day.
  • If you Late Cancel two or more times within any two week period, your online booking privileges may be suspended until further notice.
  • If you Late Cancel and you are on an unlimited pricing option (which includes any Unlimited Intro Offer), we reserve the right to charge you a ‘Late Cancellation Fee’ of $10 in each instance.
  • Late Cancellation Fee By providing us with your credit card information, you authorize us to deduct a Late Cancellation Fee of $10 from your credit card account for each Late Cancellation made by you, at our discretion.

5 Reformer Classes For $59 Intro Offer

  • The Intro Offer is valid for 2 weeks from the pass activation date. The activation date is the date of the first class booked or attended on the pass, hereon referred to as the ‘Activation Date’.
  • The Intro Offer allows you to attend 5 regularly scheduled Reformer Pilates classes during the pass activation period of 2 weeks.
  • The Intro Offer is available for new clients, once only.
  • The Intro Offer is not available if you have purchased another Intro Offer for Reformer Pilates at Pilates on Bourke
  • No extensions shall be granted to the activation period for sickness, injury or any other reason
  • Cancellation of classes must be in accordance with our Cancellation Policy and Late Cancellation Fees may apply.

Two Weeks Unlimited Yoga & Barre $39 Intro Offer

  • The Intro Offer is valid for 2 weeks from the pass activation date. The activation date is the date of the first class booked or attended on the pass, hereon referred to as the ‘Activation Date’.
  • The Intro Offer allows you to attend an unlimited number of regularly scheduled Yoga & Barre classes during the pass activation period of 2 weeks.
  • The Intro Offer is available for new clients, once only.
  • The Intro Offer is not available if you have purchased another Yoga & Barre Intro Offer at Pilates on Bourke
  • No extensions shall be granted to the activation period for sickness, injury or any other reason
  • Cancellation of classes must be in accordance with our Cancellation Policy and Late Cancellation Fees may apply.

Class Packs

  • Pilates Fit Pack Valid for 12 Studio Pilates semiprivate sessions within 28 days.